By: Patricia

Patricia — Fri, 11 Sep 2009 06:15:00 +0000

For those of you who have a Palm Pre and have had trouble setting up your charter e-mail, I have the solution. After three months of owning the Palm Pre and no one at the Sprint Store could figure how to set the email up nor when I called for Palm Support until I got a hold of a technician who said he was in the Philipines. His name was Jasper. So thanks to Jasper, I get my charter e-mails on my Palm. It works like a charm.

I also took the instructions that Jasper gave me to my local Sprint Store in Fairview Heights, Illinois and gave it to the manager. This was one week ago and at that time, he told me they were still have problems figuring how to set it up.

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HOW TO SET UP PALM PRE FOR CHARTER E-MAIL
LOG IN SETTINGS:
Mail type: Pop
Incoming mail server: mail.charterinternet.com
User name: customer’s full charter e-mail address
Password: same as the one customer has on their desktop/lap top for charter e-mail
Port #: 110
Encryption: none
Outgoing mail server: smtp.charterinternet.com
Authentication: on
User name: customer’s full charter e-mail address
Password: same as the one customer has on their desktop/lap top for charter e-mail
Port #: 25
Encryption: none
NOTE: Tell customer if they want to receive their charter e-mail on their Palm Pre, their charter e-mail on their desktop/lap top must be closed, not minimized—actually logged out of the account. (from a Palm Pre customer)

Comments on: Welcome to The Palm Pre Blog!

By: Patricia